● Filed · DayOne Tech Solutions · case file 04
Ten months inside a startup, holding design and client success at once
Held two roles at once as the company's only designer and its Client Success Manager — all marketing and brand material, plus the client relationships behind it.
Overview
Held two roles at once as the company's only designer and its Client Success Manager — all marketing and brand material, plus the client relationships behind it.
My role
Client Success Manager & sole designer
Timeline
Jan — Oct 2023
Filed
● Impact overview
- 10 mosFull-time, on-site
- 2Roles held at once
- SoleDesigner for the company
01
The role
DayOne is a Bengaluru tech company. I joined full-time in January 2023 and wore two hats: sole designer and Client Success Manager. The design side meant every piece of marketing and brand material the company put out. The client side meant owning the relationships, the deliverables and the escalations.
02
What I did with it
Built processes to keep design moving while client work ran in parallel, because there was nobody else to hand either half to. It was a resource-limited environment, which is the environment I already knew from a two-person studio — the difference was doing it inside a product company's structure rather than an agency's.
03
Why it is on here
Six years at one agency invites one obvious question from a hiring manager: can this person work inside a product company, to someone else's priorities and cadence? This is the answer. Ten months, full-time, on-site, holding a client-facing title.
I went back to GetMyCreative the same year as Product Manager for client projects, with the process habits from here — and the book hit its ₹5,00,000 peak in 2024.
04